Error Messages

The following documentation addresses the most common errors associated with our API. Through this guide, stakeholders will be able to better understand the causes of these errors, as well as the solutions and recommendations to mitigate them.

Error Code	Error Message	Description	Possible Solutions
400	Card identifier was not found in your organization	The card linked to your organization cannot be found	You should check that the card is registered in the organization before trying again, or verify if the card was entered correctly.
400	The customer identifier cannot be empty.	The customer identifier was registered as empty or null	You must verify that the customer information is correct and that the customer identifier is being sent.
400	Customer identifier was not found in your organization	The customer identifier does not exist in the organization	You must ensure that when sending the structure, it includes the customer identifier and that it belongs to an organization.
400	3DS identifier has already been used in another transaction	The entered identifier has already been used in another transaction	A new 3DS identifier must be used to generate the payment correctly; the same 3DS identifier cannot be reused for the same transaction.
400	3DS identifier is required	A 3DS identifier is required for this issuer	The 3DS identifier must be sent as it is an authentication for the cardholder, so it is necessary to send it to the issuer.
400	The 3DS identifier is not required	A 3DS identifier is not required for this issuer	For this issuer, a 3DS identifier is not required as the cardholder does not need authentication.
400	The Cvv is not valid	The CVV value of the card does not match	You must verify that the CVV of the card is entered correctly; it is always a number and is found on the back of the card. Technically, it is validated by a regular expression.
400	The order total is required.	The order total is empty or negative	You must verify that the order total has a value and that it is a positive real number.
400	The order total must be greater than 0.	The order total is 0, and the process expects it to be greater than 0	You must ensure that the order total entered is a number greater than 0.